I was genuinely surprised when I heard that Amazon acquired Zappos. Zappos CEO Tony Hsieh is person I genuinely admire and is true inspiration. My first reaction was disappointment, as I was secretly looking forward to battle between Amazon and Zappos, two great internet retailers. However when I think about it, this is really fantastic news, provided Zappos, as they are promising, will continue to be unique place with great customer service.
I would also like to add, that Jeff Bezos is also inspiration and very few people could have steered and grow Amazon for such long time.
This is video with Tony Hsieh talking about making of Zappos and it’s culture.